Student Complaints

In the spirit of providing our students a quality education, offering an appropriate array of support services and supporting student concerns, the University of Northern Iowa continues to take steps to create a more accessible and responsive student complaint process. The student complaint procedures outlined below are established to address concerns that arise within the university community. In addition, the university has a federal obligation to track student complaints to help us monitor and improve the quality of our operations and services.

When a student encounters a problem on campus or feels they have been treated unfairly, the student should first try to resolve the issue informally with the faculty/staff member or department directly involved. Many issues can be resolved by making an appointment with a faculty or staff member and calmly and honestly communicating the concern(s).

If a student is not satisfied after working informally to resolve the concern, and resolution has not been achieved through one of the processes listed below, the student may use the form provided below to file a formal student complaint with the Vice President for Student Life.

Student complaints outside of the processes outlined below should be submitted online.